When a Saas service stops working as expected and your customers are affected, would you like to get a text message, phone call, or email?  Well, it turns out you can even have your thermostat lower the temperature in the room or turn light bulbs red.

Cloud-based services, such as Saas for Blackboard Learn or Collaborate, have status notifications on status.blackboard.com.  You don’t have to visit the page to get push notifications.  In a support article, Blackboard posted instructions on how to use RSS Feeder app to track updates.  However, using IFTTT with the RSS feeds gives you a lot more flexibility.  Take a look at the list of functions IFTTT can perform.

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Here are the steps to setup email notification on a change of SafeAssign, but the same steps can be used to connect to any of IoT devices, social media accounts, or communication channels.

If This Then That, also known as IFTTT, is a free web-based service to create chains of simple conditional statements, called applets. An applet is triggered by changes that occur within other web service.

1. Setup IFTTT account
2. Determine the URL to the specific RSS feed of the service. For SafeAssign navigate to status.blackboard.com and click on Global tab. From here an orange RSS icon contains the URL. The URL is: http://status.blackboard.com /rss?services=safeassign

 

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3. Create a new applet on IFTTT that uses THIS as RSS trigger and THAT as email (options: SMS, phone, etc). This steps may require that you first setup your email channel.

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The end result should be that when status is added to the SafeAssign listing, your IFTTT recipe is triggered and you get an email.

As a variation on this topic, take a look at this video showing an IoT button that generates an email and phone call with updates from a Blackboard course.